Custom Gaming PC Warranty & Support UK
Your custom gaming PC is covered by a return-to-base warranty on parts and labour, plus free remote technical support for the lifetime of your system. We publish these terms plainly because a warranty you cannot read quickly is a warranty you cannot rely on. No small print, no "contact us to find out".
Hardware Warranty — Parts & Labour
The warranty covers the components inside your system. If a fault cannot be fixed remotely or over the phone, you return the system to us. We repair it and arrange return delivery within mainland UK. Peripherals (monitors, keyboards, mice, speakers) are covered by their own manufacturer's warranty.
Free Remote Support For Life
Alongside the hardware warranty, we provide free remote technical support for the lifetime of your system — software, driver and malware issues resolved over a remote connection, provided your PC still boots into Windows. That is not a timed support package; it is the lifetime of the machine.
Support Hours + Contact
Phone: +44 7933 101083
Email: info@pctechguyonline.com
Hours: Monday to Friday, 09:00–17:00 (closed weekends)
What a support call looks like: directly with the people who build and support the machines — not a call centre script.
What To Ask Any Builder Before You Hand Over Money
- ✓ Warranty in writing — is it parts, labour, or both?
- ✓ Who arranges return delivery in the event of a fault?
- ✓ Is remote support bundled, timed, or paid per incident?
- ✓ Where is the machine assembled and tested?
- ✓ Are every component names published before I pay?
Frequently Asked Questions
What warranty comes with a custom gaming PC?
Your system is covered by a return-to-base warranty covering parts and labour on the components inside the system. If a fault cannot be fixed remotely or over the phone, you return the system to us, we repair it and arrange return delivery within mainland UK. Peripherals such as monitors, keyboards, mice and speakers are covered by their own manufacturer's warranty.
Does the warranty cover labor and delivery?
Yes — parts and labour are both covered under the return-to-base warranty, and return delivery within mainland UK is arranged by us as part of the repair process. You do not pay a labour fee for a covered fault.
Is remote support included?
Yes. We provide free remote technical support for the lifetime of your system, resolving software, driver and malware issues over a remote connection — provided your PC still boots into Windows.
How do I contact support?
By phone on +44 7933 101083 or by email at info@pctechguyonline.com, Monday to Friday 09:00–17:00. Because we are a small operation, you deal directly with the people who assemble and support the machines.
More UK Buyer Guides
Honest, price-aware guidance for buying a gaming PC in the UK.
Start A Build, Covered End To End
Configure a machine in the AI builder with the warranty and support terms above attached to it.